4) Open your Market Leader book on page 37, then listen to the CD and do exercise A, B C and D.

B)Listen to the comments from different places in the organization and write them down. Then match them to the places listed in exercise A. pg 37

Example: 1) Stock levels have been low for two weeks now. (Warehouse)

2) Why do we always have to check with the parent company before making decisions? (Subsidiary)

3) Yes, that’s fine. If you could just hold on a minute, I’ll need to transfer you to a supervisor. (Call Centre)

4) We need to deliver this consignment on Friday. (Distribution Centre)

5) The production line is operating at full capacity. (Factory/Plant)

6) The board of directors has fixed the Annual General Meeting for Tuesday the second.( Subsidiary)

7) Can you e-mail head office as soon as possible and find out about the designs for the new window displays? (Headquarters)

8) I’m afraid all our engineers are out working on repairs at the moment. (Service Centre)

C) What do the following departments do? pg 37

Example: 1) In R&D, people research and develop new products.

2) Customer Services: The part of an organization that answer costumers’ questions, exchanges, goods that are not satisfactory.

3) Human Resources: The department of an organization that deals with finding new employees, keeping records about all organizations and helping them with any problems.

4) Sales:  The business of selling products or services, or the department in a company that is responsible for selling them.

Marketing: Activities for selling and advertising products, and for increasing sales by understanding what costumer want, how much they will pay, etc. Or department of a company that is responsible for this activities.

5) Production: The process of producing commodities or manufacturing goods to be sold.

6) Finance: The activity or business of managing money, especially for a company or government.

7) Administration: The activity of managing or dealing with a business activity.

8) Legal: Connected with the system of law within a country or area.

9) Logistics: Relating to the process of planning and organizing to make sure that resources are in the places where are needed, so that and activity or process happens effectively.

10) Public relations: The activity of providing information about on organization so that people have positive ideas about it.

11) IT: Team or department in a company or organizations that provides technical help to people who have problems with its computer systems.

6) Open your Market Leader book on page 41, then listen to the CD and do exercise A, B C,D and E.

7) Reading: Success can be a game with many players. 

 Open your Market Leader book on page 38-39, then Read the article and do exercise A, B, C, D 

and E.

Exercise B from Page 38

Read the article. Look at these key phrases that summarize paragraphs 1-3. 

Then write similar phases for paragraphs 4-7

1) The objective of Google is to create a fun workplace.

2) The nature of the work itself, is for people to really enjoy an intellectual challenge.

3) Google is fostering the intellectual activity. Their employees have the independence to decide how they want to work.

4) Google has created an independence culture within their employees.

5) The Google team understands what their own goals are.

6) In Google, lunchtime is also learning time.

Exercise C page 39

Discuss these questions.

1) Would you like to work in a company like Google? Why? / Why not?

Yes, I would like to work in a company like google. Having freedom while doing your work sounds attractive. I think the creativity develops better under these circumstances.

2) Would Google's philosophy work in your organization? Why? / Why not?

I think Google's philosophy works because there is a culture within the organization. Today some companies are working to change, but not necessarily like google. Every company has their own philosophy. The most important to me, is that employees can be happy with their jobs and their life.

3) Which of the perks or ideas mentioned in the article appeal to you the most?

I love that there is a competition for everything. I think competition promotes  creativity.